Kioosk

A mobile app enabling communities to share and access local services effortlessly.

Type

Mobile Application

Duration

2020 - 2021 | 6 MONTHS

Services

UX/UI Design | Visual Identity Design
Art Direction | MoBILE APP DESIGN

Can a Mobile App Revitalize Community Support?

We are proud to have supported Kioosk in designing a mobile app aimed at assisting individuals who lost their jobs during the COVID-19 pandemic.

Kioosk UI kit featuring the essential design elements—color palette, typography, and buttons—in a cohesive white, blue, and light blue scheme.

Challenges

Spotting Risks Before They Become Problems!

Developing Kioosk involved addressing several key challenges:

Identifying the Right Audience: Determining the specific user group among diverse demographics.
Understanding User Needs: Engaging with potential users to empathize with their challenges and aspirations.
Creating a Unique Brand: Establishing a brand identity that resonates with the platform's values and audience.
Choosing the Right Platform: Deciding between a mobile app or desktop platform to optimize user accessibility and experience.

Identifying the Right Audience: Determining the specific user group among diverse demographics.
Understanding User Needs: Engaging with potential users to empathize with their challenges and aspirations.
Creating a Unique Brand: Establishing a brand identity that resonates with the platform's values and audience.
Choosing the Right Platform: Deciding between a mobile app or desktop platform to optimize user accessibility and experience.

Approach

Sometimes, All We Need to Do Is Listen

This involved conducting interviews and collaborative workshops to deeply understand their needs and challenges. Through this process, we co-created an intuitive platform that empowers individuals to showcase their talents within their communities.

Kioosk user persona and service seeker journey map illustrating key touchpoints, pain points, and interactions within the app, highlighting the needs and behaviors of users looking for local services.

Kioosk service provider persona and customer journey map outlining key interactions, motivations, and pain points for providers within the app, emphasizing their unique experience in offering local services.

Kioosk customer journey illustration connecting service providers and service seekers, culminating in a unified interaction at the final touchpoint—emphasizing seamless collaboration on the platform.

Kioosk illustration of a man atop a spaceship in the signature white, blue, and light blue palette, evoking achievement.

Results

Delivering Excellence Under Pressure

Despite a tight timeline and strict deadlines, we prioritized understanding user and stakeholder needs. By focusing on clear communication and effective stakeholder management, we delivered a high-quality MVP that aligned with client budgets and expectations.

What Kioosk Says About Working With Us?

Navid Karampour

Project lead

Collaborating with Portal One was transformative experience for Kioosk. Their team's dedication to understanding our vision and delivering a high-quality MVP within tight deadlines was remarkable.

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